Bespoke FAQs

Explore answers to common questions about our bespoke jewellery service, craftsmanship, and product care. Find detailed information to guide you through every aspect of the process.

How does the bespoke process work?

You can refer to our Bespoke Journey here.

Do you offer bespoke or custom design jewellery services?

Yes we do. Our bespoke service allows you to create something truly one-of-a-kind.

Does this process have to be done in person? Can I design something with you if I don't live in Hong Kong?

Of course! We work with many clients worldwide.

What is the timeline for a bespoke jewellery piece?

We provide a clear timeline with 'check-in' dates, so you always know exactly which stage your piece is in—from Concept to Creation.

For our made-to-order items, please allow 4-6 weeks for production for shipping time once order is confirmed. Please note that actual lead times may vary depending on the actual design.

For larger and more intricate bespoke orders, please allow 6-12 weeks for production and shipping time once order is confirmed. Please note that actual lead times may vary depending on the actual design.

Is Bespoke the same as made-to-order?

Not necessarily. Bespoke allows you to prioritize what matters most to you. We can adjust all parameters to meet your specific budget without compromising the 'soul' of the piece.

What happens if the ring size is not correct?

Not at all. Many of our clients come in with only a "rough idea." Then, we work together with you to help guide the “Concept to Creation” process and educate you along the way. You can read more about our Bespoke Journey here.

How can I best prepare for a consultation?

1. Gather Your Inspiration

Whether you have a folder full of ideas or just a "vibe," bring what speaks to you. We love hearing your story and ideas to firm the concept and create based on that.

2. Start with a Blank Canvas

If you have no images, don't worry! You’re likely seeking a bespoke piece because what you want doesn't exist yet. We are experts at asking the right questions to break down a design into manageable choices. You’ll be surprised how quickly your personal style emerges when we look at the details together.

3. Bring the "Before" Story

If you are remodelling an heirloom, bring the original piece along. We want to hear its history, knowing where it came from helps us design a new chapter that honours its past while fitting your future.

Is my project 'too small' for a bespoke jeweller?

No story is too small. Whether it is a delicate everyday pendant or a high-jewellery masterpiece, every piece is treated with the same level of craftsmanship and family care.

Do I need to be artistic or have a sketch ready?

You don’t need to be an artist; that’s our job. We specialize in 'translating' your feelings and inspirations into a cohesive design. We start with a conversation, and our designers handle the sketching.

Can you remodel my existing jewellery?

This is one of our specialties. We have worked with existing clients to transform their existing jewellery into something fresh and modern. Bring in your existing jewellery to discuss styles you are envisioning so we can share designs and decide what concept we bring to life for you.

Can I use stones or gold from a family heirloom I already have?

Incorporating family history is the ultimate way to create a legacy. We work with clients on a case by case basis to help repurpose their heirlooms or loose stones into modern, wearable art.

Can I see a preview of my design before it’s made?

We work with our clients along the way and are happy to sit down with you to share the renderings along the way. You can see & share thoughts before we begin production. (although most clients prefer to leave the technicalities to us)

How durable will the piece be for everyday wear?

We design for life, not just for the display box. During the design phase, we assess your lifestyle to ensure the settings and metals chosen can withstand your daily adventures while remaining beautiful.

What if the final piece doesn’t look like what I imagined?

Our process is highly collaborative and transparent and we keep our clients involved in the whole process so there are no surprises. We eliminate the guesswork using renderings and physical wax models. You can see exactly how the piece sits before we ever touch a grain of gold. Nothing moves to production without your 100% approval.

What is your return & exchange policy?

All bespoke sales are final.

What happens if the ring doesn't fit or the necklace is the wrong length?

We include a complimentary resizing and adjustment service with every bespoke commission. We want the piece to feel like a second skin, and we willl refine the fit until it's perfect.

How do I know the diamonds and materials are ethically sourced?

Transparency is our foundation. Our diamonds are sourced primarily from diamond polishing companies that procure uncut diamonds from large mining companies worldwide.Every major stone we source comes with a GIA certificate and complies with the Kimberley Process, ensuring your legacy is built on a foundation of integrity.

Are you diamonds ethically sourced?

Yes, all our diamonds are ethically sourced and over a carat are certified by The Gemological Institute of America (GIA).

Are your diamonds certified?

All our diamonds over 0.30 carat can be GIA-certified, and in other cases, IGI and HRD certified. The certificate from the specific laboratory will include all the details about the diamond and the diamonds are inscribed with its unique certificate number to ensure it matches the certificate. For diamonds below 0.30 carat, we can provide the diamond details in our invoices and a certificate if required.

Do you offer lab-grown diamonds?

We have recognised the growing demand for lab-grown diamonds as an ethical and high-value alternative. We will accommodate those requests and select only the top 1-2% of lab-grown stones to ensure they meet the same fire and brilliance standards as our natural diamond collection.

How does your pricing compare to major international brands?

As a veteran Hong Kong jeweller, we offer significantly more value than high-street brands. We focus your budget on providing higher-grade diamonds and superior craftsmanship for the same investment.

What is the payment structure for bespoke pieces?

We typically require a 50% deposit to confirm the design and secure your chosen stones, with the remaining balance due on delivery.

What exactly is a "Hong Kong Setting"? 

In the jewellery world, a Hong Kong setting is synonymous with world-class precision. Our master craftsmen have built a reputation that supercedes the setting done anywhere around the world, ensuring security and a clean finish that is superior to other settings.

Do you offer delivery?

We offer free delivery in Hong Kong. For international orders, please contact our team to see how best we can securely deliver your jewellery piece.

What kind of warranty or aftercare do you provide?

You are joining the Didi’s family. We offer lifetime cleaning and free checks for your jewellery to ensure the stones are secure and the metal stays radiant for generations to come.

Do you provide valuations for insurance?

Yes. We can offer a valuation service for your jewellery. You can fill in your enquiry on our Contact Us page.

How can I book an in-person appointment?

Appointments can be booked here or by the WhatsApp link or by contacting our Didi's Jewellery showroom in Hong Kong directly.