We have over 50 years of experience, supplying high-quality, handcrafted pieces to our clients across the world.

Yes we have a physical showroom in the shopping district of Canton Road in Tsim Sha Tsui, which is conveniently located next to multiple modes of public transport.

Appointments can be booked here or by the WhatsApp link or by contacting our Didi's Jewellery showroom in Hong Kong directly.

Appointments are not required, but they are recommended for a more personalised experience. You can book an appointment here.

We frequently consult with our clients virtually. You can book an appointment here or by the WhatsApp link on our website to get in touch with one of our Directors. Please state which country you are based in so we can optimise the most appropriate time to set up the consultation.

We do make regular trips outside of Hong Kong to visit our clients and maintain our relationships. If you would like to meet us, you can let us know here and we would be happy to set up an appointment or begin with a virtual consultation.

Finding the perfect fit is essential for both comfort and style. For rings, we recommend visiting our showroom, where our team will be delighted to measure your finger. If you're purchasing from out of Hong Kong, we offer sizing guides to assist you here. If you need any further support please contact info@didisgroup.com who will be able to assist you.

Yes, our team would be happy to discuss how you would like to personalise your jewellery.

All our diamonds over 0.30 carat can be GIA-certified, and in other cases, IGI and HRD certified. The certificate from the specific laboratory will include all the details about the diamond and the diamonds are inscribed with its unique certificate number to ensure it matches the certificate. For diamonds below 0.30 carat, we can provide the diamond details in our invoices and a certificate if required.

We regularly deal with diamonds that have been certified by well-known bodies including GIA (https://www.gia.edu), IGI (https://www.igi.org) and HRD (https://hrdantwerp.com).

Our diamonds are sourced primarily from diamond polishing companies that procure uncut diamonds from large mining companies worldwide. They all follow De Beers’ Best Practice Principles ensuring the highest ethical standards and integrity. Our suppliers provide written guarantees that the diamonds are conflict-free and follow the Kimberley Process.

The 4C's of diamonds are the key factors that determine a diamond's quality and value: cut, colour, clarity, and carat weight. For more detailed information please refer to our page here.

Diamond fluorescence is a natural phenomenon where a diamond emits a soft glow, usually blue, when exposed to UV light. For most stones it is invisible in normal lighting but it can actually make diamonds with a slight yellow tint appear whiter and brighter.

Please check out our explanation of the 4C's of diamonds which speaks about diamond clarity here.

The main difference is their origin: natural diamonds are formed over billions of years deep within the Earth, while lab-grown diamonds are created in a controlled environment in a matter of weeks. Physically, chemically, and optically, they are identical and difficult to tell apart without specialised equipment. Choosing between them usually comes down to preference for natural rarity versus affordability of lab-grown stones. You can view our services for Lab Grown Jewellery here.

We understand that clients may have sensitivities to various types of metals so we have variations on how to set your jewellery. Please let us know about any allergies, religious or personal preferences you may have.

Yes, we can provide a lab backed certificate for all diamonds 0.30 carat and above.

Yes, we can provide you with an official document which includes all details about your jewellery purchase.

Yes, you can message us the link directly on Instagram or send the link to our WhatsApp contact, and we would be happy to suggest that item or a variation based on your personal preferences.

After your jewellery has been quality checked & ensured it is ready to sent out to you, your order will be shipped from our showroom in Hong Kong.

For all other locations, you can contact us directly to discuss possible shipment options. We can confirm when we will be able to ship your order. However, should you require the piece sooner, please get in touch with us at info@didisgroup.com to let us know about your delivery date.

Shipment timings will vary based on the final destination. Once we have shipped out your order, we will send over a tracking number for your reference. For more specific information, you can get in touch with us at info@didisgroup.com.

Delivery timeline is dependent on the order (number of items, details involved, engraving etc.) and can vary from 3-6 weeks (or more with bespoke cases). 

For multiple shipping addresses, please contact us at info@didisgroup.com and we can discuss how we can better assist you.

All of our shipping is secured and we can discuss adding on extra insurance should you require this.

For those based in Hong Kong, we accept direct bank transfer, FPS, PayMe & in-showroom credit card payments.

For those based out of Hong Kong, we accept online payments via a dedicated link for Visa, Mastercard and American Express.

We can also offer PayPal with bank charges as well as international bank transfers. For further details, please contact our team at info@didisgroup.com.

Please note, your billing address, phone number and email must match the information on your credit card statement.

Full payment is due for all finished goods. A 50% deposit is due for all jewellery ordered. Only one form of payment is accepted per order; multiple payment methods will not be processed.

Once your order has been placed, you will receive an email or WhatsApp confirmation. If you require further updates, you can contact our team for an update on your order status.

We have links to settle payments online. Please contact  our team and we will be happy to assist you.

Duty, customs tariffs and VAT are set by the local government and the amount of applicable duty, tariffs and taxes will vary based on your order. The client is responsible for paying all applicable duties and taxes related to each item purchased.

Every Didi's order is beautifully packaged in our signature packaging and gift bag.

All Didi's Jewellery purchases are dispatched in signature Didi's soft packaging and/or ring boxes, which includes soft suede lining to cushion and protect your jewellery. In addition to that, every purchase is packaged in a Didi's Jewellery shopping bag, and delivered with a handwritten note from our team.s beautifully packaged in our signature packaging and gift bag.

Our process of designing something with you ensures that we want you to be 100% satisfied with your purchase. We encourage you to talk to us about your jewellery.

To avoid damaging your jewellery & keep it looking its best, we recommend regular cleaning and careful storage. For more information, you can visit our Jewellery Care guide here. We also offer an annual complimentary cleaning service by visiting our private showroom.

You can visit our Jewellery Care guide for more information here.

If you have purchased a ring from us & for some reason, the fit is not perfect, we would be happy to offer a complimentary service on this within 30 days of delivery. If there are any changes to be made after this time, we will decide on a case by case basis on what we can do to help. You can fill out your enquiry on our page here or contact us via WhatsApp.

Yes, we do offer repair services not made by us. However, since we do not have prior details other than what you share with us, we will decide on a case by case basis how we can help. You can fill out your enquiry on our page here or contact us via WhatsApp. 

The cost of repairs depends on the work required. Our team will provide a quote before proceeding with any repairs.

We have a long history of working with partners to build their jewellery collections. For more information, check it out here.

We are always available for a call to introduce our 360-degree services & if you would like to discuss more about our catalogue of collections. Please submit your enquiry here and we will get back to you within 1-2 days.